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Empty shelves, poor customer service behind Sears’ demise

Shoppers, former employees, and vendors say Sears’ problems include limited merchandise, poor customer service, and bad leadership. Fred Katayama reports.

Read more at : http://feeds.reuters.com/~r/reuters/USVideoBusiness/~3/y8mfegm8CKc/empty-shelves-poor-customer-service-behi

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